How to Become an (Information Technology) IT Support Technician

 IT support engineers provide consulting and technical assistance to help people use software and computer efficiently.

 

Nowadays, the computer is an essential part of everyday life, but when problems with software or hardware arise or a network problem occurs, most people cannot solve the problems themselves. It shows the value of an IT support engineer who helps computer users find solutions to their problems.

 

At the heart of Bristol, IT recruitment specialist Randstad Technologies has extensive experience in providing high quality IT support engineers to blue-chip companies across the country. But what does it take to work in IT support?

Description of the IT Support Engineer post

You must have extensive knowledge of the operating system and be familiar with the functionality of hardware and software as well as the network. Being a good communicator is crucial. How can you explain your problems and solutions to other people who may have little technical knowledge?

 

The work can be done remotely on a company website or by e-mail, telephone or web-based applications. No day is the same, but could include:

 

  •         Find out why a malfunction has occurred
  •         Modernization of existing and configuration of new systems
  •         Attachment equipment, including peripherals such as scanners and printers
  •         Recording the problems and solutions to be referred to in the future
  •         Be responsible for training customers in new applications or software systems.
  •         IT support engineers need to be able to solve problems, prioritize, and meet pressured deadlines. A methodical, patient approach is needed as well as the ability to work either as part of a team or alone. The average IT support technician job salary is £ 25,000.
  •         Gain experience in supporting computer systems and networks

 

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